AURA Group clarifies Starlink capacity issues in Zimbabwe amid new prices
Despite recent capacity concerns, authorised Starlink reseller AURA Group has confirmed availability for new subscriptions in Harare and surrounding areas, with some exceptions.
AURA has clarified that the “sold out” notification on Starlink’s website only applies to standard residential packages. Enterprise and SME services remain unaffected, ensuring uninterrupted connectivity for businesses.
To address roaming issues, AURA and fellow authorised reseller TelOne assist customers in transferring accounts from Roaming to Zimbabwe. This alleviates disconnections resulting from Starlink’s 60-day roaming limit enforcement.
Starlink users are receiving email notifications informing them that their service will be restricted due to extended use outside their registered country.
“Your Starlink has been restricted for active use outside of your account country for greater than the 60 days included with your ‘Roam Unlimited’ service plan,” the message reads.
“To resume service, please return your Starlink to the country in which your service was ordered.
“You can read our Terms of Service for more details on our Mobile service plans. Please contact Support if you have additional questions.”
Transfer fees apply, with AURA charging US$150 to cover regulatory costs to Potraz and ZIMRA, stemming from previously smuggled kits.
“Following the recent update on the Starlink website regarding capacity issues in Harare, we would like to clarify that this only affects new Starlink Residential Kits.
“Our Starlink services for enterprises and SMEs remain unaffected and fully operational through AURA Group,” the company stated.
“AURA Group continues to be your trusted partner in delivering seamless, high-speed connectivity tailored specifically for businesses, ensuring you stay connected no matter where you operate.
“Whether you are a small or medium enterprise or a large corporation, our Starlink solutions provide the reliability and speed you need to drive your business forward.
“For inquiries or more information about our enterprise solutions, please contact our sales team. Stay connected with AURA Group and harness the power of Starlink for your business
Meanwhile, Starlink has adjusted pricing. Standard kits now cost US$389, up from US$350, in Zimbabwe and select African countries. Mini kits remain available at US$200, excluding Harare and surrounding areas.
The developments bring relief to roaming subscribers facing disconnections and Harare residents seeking Starlink services.
